Coupa Value Services

Assessing your configuration and platform usage, your Coupa Adoption Manager tailors a plan to your business goals, defining milestones and KPIs to build value, including:

• Reviewing your entire configuration to identify gaps against business best practices.
• Analyzing performance opportunities against 130+ transactional KPIs.
• Understanding feature entitlements and identifying areas to increase utilization.

Analyzing your configuration, purchasing processes, and end-user engagement, your Coupa Adoption Manager spots opportunities to drive purchases through preferred channels at negotiated prices, including:

• Analyzing usage patterns to spot opportunities that increase adoption.
• Reviewing chart of accounts (COA) and accounting to optimize requirements.
• Highlighting unused functionality that might add value.

With process expertise shaped from global engagements, your Coupa Adoption Manager will share best practices and recommend initiatives to engage users and build value, including:

• Reviewing business processes against best practices and prescribing improvements.
• Identifying areas that cause unnecessary workload or extended approval times.
• Recommending adjustments or enhancements to drive efficiencies.

To help you leverage the latest feature enhancements and innovations, your Coupa Adoption Manager highlights capabilities to support your spend management objectives, including:

• Providing advice and guidance across three annual major releases.
• Prioritizing adoption of new features and capabilities for greatest business impact.
• Supporting your user acceptance testing (UAT) and move to production activities (MTP).

Streamline content strategy for more efficient processes

Step up to an efficient search and buying process with skilled specialists to optimize your content strategy and work directly with suppliers on catalog setup and content updates.

• Hosted catalogs to help manage the creation, updates, and maintenance of your hosted catalogs with your suppliers.
• Punch Out & Open Buy support involves Coupa Content Management experts working directly with suppliers on the initial catalog setup. Our specialists guide suppliers through catalog structure requirements and content validation, and advise on self-service processes for ongoing content control.
• Forms management helps to control services spend by ensuring forms can be easily found, readily navigated, and produce proper requisition lines.

Custom supplier strategy, enablement, and adoption

Use multilingual resources to drive greater supplier adoption

• Strategy & planning creation of a customized supplier enablement strategy focused on the right channel to enable your suppliers in order to reach your adoption goals.
• Execution & management taps into proven processes, tools, and templates to enable suppliers across all of Coupa's invoicing options
• Reporting & optimization includes tracking of your supplier enablement activities and your supplier's adoption to their electronic invoicing method.

Minimize risk and compliance issues

Work with specialized resources to manage your Risk Assess application for multiple domains, as well as complex supplier and third-party relationships.

• Risk program management defines applicable risk domains with workflows, reporting, and consulting on multi-tier risk models.
• Administration & support includes a program manager to handle tasks, service requests, or escalations.

Supercharge your supplier diversity program

With Coupa handling the tactical initiatives, you can focus on elevating the right aspects of your diversity program.

• Supplier Diversity Enrichment Scrub — Coupa continuously analyzes your supplier base and reports their diversity status.
• Tier 1 Supplier Diversity Outreach — Our team of experts will reach out to your suppliers to ensure current, active certificates are loaded into Coupa.
• Tier 2 Supplier Diversity Outreach — Coupa will engage with your suppliers to report on the contribution of your supplier's diverse spend.